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Welcome to the North Shore Water Utility Ltd. Community. Please contact our office by phone -or- you can print out the New Client Questionnaire (fillable PDF form) to apply for service. You will need to save the form as a PDF (Or Archivable PDF if on a Mac) prior to sending it. We look forward to serving your water needs.
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April 02, 2024
April 02, 2024
February 14, 2024
Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory that was issued on January 29, 2024.
Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water Guidelines with turbidity consistently below 1 NTU.
August 15, 2023
The NSWU is reminding all residents to conserve water. Visit the North Shore Water Utility website home page for details.
June 24, 2023
The North Shore Water Utility will be conducting a distribution system flush to prevent sediment buildup and to help maintain water quality.
Note that while service will not be interrupted, there is potential for elevated turbidity or cloudiness if you use water during the routine maintenance.
Flushing will take place from 9:00am-4:00pm on Wednesday, June 28th and may continue on Thursday, June 29th. Please restrict your water usage during this time.
Should you experience cloudiness, run your cold-water taps until the water runs clear after 4:00 pm.
June 15, 2023
There will be a temporary water service interruption Friday June 16th for NSWU customers on Hwy 3A past Main Jet. Water will be shut off from 8:00am to 1:00pm.
Should residents experience cloudiness from our flushing activities, run your cold-water taps until the water runs clear after 4:00 pm. We apologise for any inconvience.
June 06, 2023
The North Shore Water Utility will be conducting a distribution system flush to prevent sediment buildup and to help maintain water quality.
Note that while service will not be interrupted, there is potential for elevated turbidity or cloudiness if you use water during the routine maintenance.
Flushing will take place from 9:00am-4:00pm on Tuesday, June 6th and may continue on Wednesday, June 7th. Please restrict your water usage during this time.
Should you experience cloudiness, run your cold-water taps until the water runs clear after 4:00 pm.
May 31, 2023
Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory that was issued on March 21,2023.
Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water Guidelines with turbidity consistently below 1 NTU.
March 21, 2023
November 22, 2022
NSWU water line repair in vacinity of Jorgensen Rd & Valhalla Rd. No disruption to service anticipated.
November 15, 2022
NSWU maintenance in vacinity of Jordensen Rd & Valhalla Rd. No service disruption is anticipated.
July 21, 2022
Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory that was issued on June 13, 2022.
Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water Guidelines with turbidity consistently below 1 NTU.
June 13, 2022
April 24, 2022
Customers of NSWU on Sutherland Dr (#639, 645 and 648) may experience a longer service disruption.
Residents will be notified of any updates or further water disruptions. We apologise for any inconvenience.
April 21, 2022
April 16, 2022
November 22, 2021
Notice to BridgeBay Rd customers: the water line has been repaired. Note that there may be air in the system. Residents are asked to simply flush top-floor taps to release air if this occurs.
November 21, 2021
Nov 21, 2021 2:00 pm. Notice to NSWU customers on BridgeBay Road Only: water service has been temporarily disrupted due to a water main break. Repair work is scheduled for Monday November 22. Residents will be notified when service is restored.
July 16, 2021
Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory.
Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water Guidelines with turbidity consistently below 1 NTU.
June 27, 2021
The NSWU is reminding all residents to conserve water. Visit the North Shore Water Utility website home page for details.
March 16, 2021
July 16, 2020
Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory.
Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water Guidelines with turbidity consistently below 1 NTU.
March 23, 2020
To Our Valued Clients,
Due to the recent events that are taking place around the world and in our community regarding the outbreak of COVID-19, AquaDiversities Waterworks Inc. wanted to take this opportunity to reach out on behalf of the NSWU since we own and operate your Provincially regulated private water utility.
It is always been a priority to maintain the safety and wellness of our staff, clients and families that we work with. We will continue to monitor the situation and follow recommendations from the Public Health Agency of Canada, Center for Disease Control and, the World Health Organization.
As our companies provide essential services, we have and are taking this Pandemic very seriously. We proactively made the decision the second week of March to encourage our staff to work from home and self-Isolate to help reduce the risks of exposure.
Our office, service and on-site staff are cross trained and they are implementing social distancing and other safe work practices so that we can continue to support our clients.
We have ensured that all our staff is equipped with the resources to continue working on current and upcoming projects and contracts with the least amount of disruption possible. Rest assured that we have consumables in stock to ensure water quality for the facilities we operate and maintain.
At this time, we are asking that clients remain away from the office and direct any questions, concerns and emergencies to the following contact:
Phone: (250) 509-2222
Email: billing@northshorewaterutility.com
Please note that we accept payments by EFT, Cheque or online through Quickbooks.
For further updates we request that you signup for alerts.
From everyone on our team, thank you for your continued support, cooperation and understanding during this uncertain period and we look forward to continuing to support you and protect your public health through this unpresented time.
March 03, 2020
Foe more information visit www.northshorewaterutility.com
August 27, 2019
Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory.
Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water Guidelines with turbidity consistently below 1 NTU.
July 22, 2019
Summer is here! The North Shore Water Utility is reminding all residents to conserve water. Level 1 Water Restrictions are now in effect. Visit the North Shore Water Utility website for detials.
March 15, 2019
This is NOT a Boil Water Advisory; you do not need to boil your water UNLESSyou have a compromised immune system.
This is a precautionary water quality advisory due to increased turbidy (cloudiness) as a result of warming temperatures and rapid snow melt.
While health risks are considered low, the North Shore Water Utility and Interior Health recommend that young children, the elderly, people with weakened immune systems, and anyone seeking additional protection drink boiled water or a safe alternative until further notice. For these at-risk populations, water intended for drinking, washing fruits or vegetables, making beverages or ice, or brushing teeth should be boiled for one minute.
Health risks increase as turbidity rises, particularly for at risk populations. Contaminants such as viruses, bacteria, and parasites can attach themselves to the suspended particles in turbid water. These particles can interfere with disinfection, limiting chlorine's ability to remove or inactivate the contaminants.
Owners of all public facilities must post a water quality advisory at all sinks or drinking water fountains accessible to the public (alternatively, public fountains and taps may be turned off). As opportunities arise, they must also advise their clientele verbally of the water quality advisory.
The advisory will be rescinded when the water quality has improved.
July 10, 2018
Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory.
Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water Guidelines with turbidity consistently below 1 NTU.
February 08, 2018
The North Shore Water Utility has issued a Water Quality Advisory.
This is NOT a Boil Water Advisory; you do not need to boil your water UNLESS you have a compromised immune system.
Recent testing shows that current water quality is not currently meeting the Canadian Drinking Water Guidelines due to increasing turbidity (cloudiness) as a result of heavy rain and rapid snow melt.
While health risks are considered low, the North Shore Water Utility and Interior Health recommend that young children, the elderly, people with weakened immune systems, and anyone seeking additional protection drink boiled water or a safe alternative until further notice. For these at-risk populations, water intended for drinking, washing fruits or vegetables, making beverages or ice, or brushing teeth should be boiled for one minute.
Health risks increase as turbidity rises, particularly for at risk populations. Contaminants such as viruses, bacteria, and parasites can attach themselves to the suspended particles in turbid water. These particles can interfere with disinfection, limiting chlorine's ability to remove or inactivate the contaminants.
Owners of all public facilities must post a water quality advisory at all sinks or drinking water fountains accessible to the public (alternatively, public fountains and taps may be turned off). As opportunities arise, they must also advise their clientele verbally of the water quality advisory.
The advisory will be rescinded when the water quality has improved.
October 06, 2017
Effective immediately, the North Shore Water Utility has rescinded the Water Quality Advisory issued on March 14th, 2017.
Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water Guidlines with turbidity consistantly below 1 NTU.
July 11, 2017
Notice to residents of BridgeBay Road that there will be a temporary water main shut down from approximately 10am - 2pm tomorrow, July 12, 2017. NSWU will be excavating to repair the recent water main leak.
NSWU apologizes for this inconvenience and will employ all efforts to return water to the residents.
July 10, 2017
There will be a temporary water service interruption today Monday July 10th for reseidents in Bridge Bay only from approximately noon- to as late as 3pm. Water will be shut off to determine if and where the waterleak is on Bridge Bay Rd. If a leak is confirmed another notice will follow with details regarding the time and duration of the repair.
March 14, 2017
The North Shore Water Utility has issued a Water Quality Advisory.
This is NOT a Boil Water Advisory; you do not need to boil your water UNLESS you have a compromised immune system.
Recent testing shows that current water quality is not currently meeting the Canadian Drinking Water Guidelines due to increasing turbidity (cloudiness) as a result of heavy rain and rapid snow melt.
While health risks are considered low, the North Shore Water Utility and Interior Health recommend that young children, the elderly, people with weakened immune systems, and anyone seeking additional protection drink boiled water or a safe alternative until further notice. For these at-risk populations, water intended for drinking, washing fruits or vegetables, making beverages or ice, or brushing teeth should be boiled for one minute.
Health risks increase as turbidity rises, particularly for at risk populations. Contaminants such as viruses, bacteria, and parasites can attach themselves to the suspended particles in turbid water. These particles can interfere with disinfection, limiting chlorine's ability to remove or inactivate the contaminants.
Owners of all public facilities must post a water quality advisory at all sinks or drinking water fountains accessible to the public (alternatively, public fountains and taps may be turned off). As opportunities arise, they must also advise their clientele verbally of the water quality advisory.
The advisory will be rescinded when the water quality has improved.
