Recent News

Water Quality Advisory Issued

April 02, 2024

Effective immediately a water quality advisory for the North Shore Water Utility has been issued due to increased turbidy (cloudiness) as a result of warming temperatures and rapid snow melt. The advisory will be rescinded when the water quality has improved.  For more information visit www.northshorewaterutility.com

Water Quality Advisory Issued

April 02, 2024

Effective immediately a water quality advisory for the North Shore Water Utility has been issued due to increased turbidy (cloudiness) as a result of warming temperatures and rapid snow melt. The advisory will be rescinded when the water quality has improved.  For more information visit www.northshorewaterutility.com

WQA Rescinded Feb 14,2024

February 14, 2024

Level 1 Water Restrictions Now in Effect

August 15, 2023

The NSWU is reminding all residents to conserve water. Visit the North Shore Water Utility website home page for details.

NSWU Water Main Flushing Notice

June 24, 2023

The North Shore Water Utility will be conducting a distribution system flush to prevent sediment buildup and to help maintain water quality.

Note that while service will not be interrupted, there is potential for elevated turbidity or cloudiness if you use water during the routine maintenance.

Flushing will take place from 9:00am-4:00pm on Wednesday, June 28^th  and may continue on Thursday, June 29^th. Please restrict your water usage during this time.

Should you experience cloudiness, run your cold-water taps until the water runs clear after 4:00 pm.

Notice of temporary water shut off for Hwy 3A Customers

June 15, 2023

There will be a temporary water service interruption Friday June 16th for NSWU customers on Hwy 3A past Main Jet.  Water will be shut off from 8:00am to 1:00pm.
Should residents experience cloudiness from our flushing activities, run your cold-water taps until the water runs clear after 4:00 pm. We apologise for any inconvience.

Notice of maintenance

June 06, 2023

The North Shore Water Utility will be conducting a distribution system flush to prevent sediment buildup and to help maintain water quality.

Note that while service will not be interrupted, there is potential for elevated turbidity or cloudiness if you use water during the routine maintenance.

Flushing will take place from 9:00am-4:00pm on Tuesday, June 6th  and may continue on Wednesday, June 7th. Please restrict your water usage during this time.

Should you experience cloudiness, run your cold-water taps until the water runs clear after 4:00 pm.

WQA Rescinded May 31

May 31, 2023

Water Quality Advisory Issued

March 21, 2023

Effective immediately a precautionary water quality advisory for the North Shore Water Utility has been issued due to increased turbidy (cloudiness) as a result of warming temperatures and rapid snow melt. The advisory will be rescinded when the water quality has improved.  For more information visit www.northshorewaterutility.com

Notice of Maintenance Nov 23-25

November 22, 2022

NSWU water line repair in vacinity of Jorgensen Rd & Valhalla Rd. No disruption to service anticipated.

Notice of Work Nov 15-20

November 15, 2022

NSWU maintenance in vacinity of Jordensen Rd & Valhalla Rd. No service disruption is anticipated. 

Water Quality Advisory Rescinded

July 21, 2022

Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory that was issued on June 13, 2022.

Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water Guidelines with turbidity consistently below 1 NTU.

Water Quality Advisory Issued

June 13, 2022

Effective immediately a water quality advisory has been issued for the north shore water utility. This is due to increased turbidy (cloudiness) as a result of warming temperatures, rain events and rapid snow melt. The advisory will be rescinded when the water quality has improved. This is NOT a Boil Water Notice.

For more information visit www.northshorewaterutility.com

Water Main Repair Monday April 25,2022

April 24, 2022

Customers of NSWU on Sutherland Dr (#639, 645 and 648) may experience a longer service disruption. 

Residents will be notified of any updates or further water disruptions. We apologise for any inconvenience.

Water Main Work Sutherland Dr. April 22

April 21, 2022

Water Main Repairs Goddard Rd. April 18,2022

April 16, 2022

BridgeBay Rd Water Service Disruption Rescinded

November 22, 2021

Notice to BridgeBay Rd customers: the water line has been repaired. Note that there may be air in the system. Residents are asked to simply flush top-floor taps to release air if this occurs.  

BridgeBay Rd Service Disruption Notice

November 21, 2021

Nov 21, 2021 2:00 pm. Notice to NSWU customers on BridgeBay Road Only: water service has been temporarily disrupted due to a water main break. Repair work is scheduled for Monday November 22. Residents will be notified when service is restored.

WQA Rescinded

July 16, 2021

Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory.

Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water Guidelines with turbidity consistently below 1 NTU.

Level 1 Water Conservation Measures now in effect

June 27, 2021

The NSWU is reminding all residents to conserve water. Visit the North Shore Water Utility website home page for details.

Water Quality Advisory Issued

March 16, 2021

Effective immediately a precautionary water quality advisory for the north shore water utility has been issued due to increased turbidy (cloudiness) as a result of warming temperatures and rapid snow melt. The advisory will be rescinded when the water quality has improved. 

For more information visit www.northshorewaterutility.com

Water Quality Advisory Rescinded

July 16, 2020

Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory.

Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water Guidelines with turbidity consistently below 1 NTU.

NSWU will continue to provide uninterrupted water service during COVID-19

March 23, 2020

To Our Valued Clients,

Due to the recent events that are taking place around the world and in our community regarding the outbreak of COVID-19, AquaDiversities Waterworks Inc. wanted to take this opportunity to reach out on behalf of the NSWU since we own and operate your Provincially regulated private water utility.

It is always been a priority to maintain the safety and wellness of our staff, clients and families that we work with. We will continue to monitor the situation and follow recommendations from the Public Health Agency of Canada, Center for Disease Control and, the World Health Organization.

As our companies provide essential services, we have and are taking this Pandemic very seriously. We proactively made the decision the second week of March to encourage our staff to work from home and self-Isolate to help reduce the risks of exposure.

Our office, service and on-site staff are cross trained and they are implementing social distancing and other safe work practices so that we can continue to support our clients.

We have ensured that all our staff is equipped with the resources to continue working on current and upcoming projects and contracts with the least amount of disruption possible. Rest assured that we have consumables in stock to ensure water quality for the facilities we operate and maintain.

At this time, we are asking that clients remain away from the office and direct any questions, concerns and emergencies to the following contact:

Phone: (250) 509-2222

Email: billing@northshorewaterutility.com

Please note that we accept payments by EFT, Cheque or online through Quickbooks.

For further updates we request that you signup for alerts.

From everyone on our team, thank you for your continued support, cooperation and understanding during this uncertain period and we look forward to continuing to support you and protect your public health through this unpresented time.

Water Quality Advisory Issued

March 03, 2020

Effective immediately a precautionary water quality advisory for the north shore water utility has been issued due to increased turbidy (cloudiness) as a result of warming temperatures and rapid snow melt. The advisory will be rescinded when the water quality has improved. 

Water Quality Advisory Rescinded

August 27, 2019

Level 1 Water Conservation Notice

July 22, 2019

Summer is here! The North Shore Water Utility is reminding all residents to conserve water. Level 1 Water Restrictions are now in effect. Visit the North Shore Water Utility website for detials.

Water Quality Advisory

March 15, 2019

The North Shore Water Utility has issued a Water Quality Advisory (WQA).

Water Quality Advisory Rescinded

July 10, 2018

Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory.

Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water Guidelines with turbidity consistently below 1 NTU.

Water Quality Advisory-NSWU

February 08, 2018

The North Shore Water Utility has issued a Water Quality Advisory.

This is NOT a Boil Water Advisory; you do not need to boil your water UNLESS you have a compromised immune system. 

Recent testing shows that current water quality is not currently meeting the Canadian Drinking Water Guidelines due to increasing turbidity (cloudiness) as a result of heavy rain and rapid snow melt. 

While health risks are considered low, the North Shore Water Utility and Interior Health recommend that young children, the elderly, people with weakened immune systems, and anyone seeking additional protection drink boiled water or a safe alternative until further notice. For these at-risk populations, water intended for drinking, washing fruits or vegetables, making beverages or ice, or brushing teeth should be boiled for one minute. 

Health risks increase as turbidity rises, particularly for at risk populations. Contaminants such as viruses, bacteria, and parasites can attach themselves to the suspended particles in turbid water. These particles can interfere with disinfection, limiting chlorine's ability to remove or inactivate the contaminants. 

Owners of all public facilities must post a water quality advisory at all sinks or drinking water fountains accessible to the public (alternatively, public fountains and taps may be turned off). As opportunities arise, they must also advise their clientele verbally of the water quality advisory. 

The advisory will be rescinded when the water quality has improved. 

Water Quality Advisory Rescinded

October 06, 2017

Effective immediately, the North Shore Water Utility has rescinded the Water Quality Advisory issued on March 14th, 2017.

Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water Guidlines with turbidity consistantly below 1 NTU.

Notice of Temp Water Shut Down for residents of Bridgebay Road

July 11, 2017

Notice to residents of BridgeBay Road that there will be a temporary water main shut down from approximately 10am - 2pm tomorrow, July 12, 2017. NSWU will be excavating to repair the recent water main leak.

NSWU apologizes for this inconvenience and will employ all efforts to return water to the residents.

NSWU Notice of Temporary Service Interruption

July 10, 2017

There will be a temporary water service interruption today Monday July 10th for reseidents in Bridge Bay only from approximately noon- to as late as 3pm. Water will be shut off to determine if and where the waterleak is on Bridge Bay Rd. If a leak is confirmed another notice will follow with details regarding the time and duration of the repair.

Water Quality Advisory - NSWU

March 14, 2017

The North Shore Water Utility has issued a Water Quality Advisory.

This is NOT a Boil Water Advisory; you do not need to boil your water UNLESS you have a compromised immune system. 

Recent testing shows that current water quality is not currently meeting the Canadian Drinking Water Guidelines due to increasing turbidity (cloudiness) as a result of heavy rain and rapid snow melt. 

While health risks are considered low, the North Shore Water Utility and Interior Health recommend that young children, the elderly, people with weakened immune systems, and anyone seeking additional protection drink boiled water or a safe alternative until further notice. For these at-risk populations, water intended for drinking, washing fruits or vegetables, making beverages or ice, or brushing teeth should be boiled for one minute. 

Health risks increase as turbidity rises, particularly for at risk populations. Contaminants such as viruses, bacteria, and parasites can attach themselves to the suspended particles in turbid water. These particles can interfere with disinfection, limiting chlorine's ability to remove or inactivate the contaminants. 

Owners of all public facilities must post a water quality advisory at all sinks or drinking water fountains accessible to the public (alternatively, public fountains and taps may be turned off). As opportunities arise, they must also advise their clientele verbally of the water quality advisory. 

The advisory will be rescinded when the water quality has improved.