Recent News

As your local water provider, we strive to keep you continually updated on all matters related to your water service. If you do not find the information you need, please contact our office and we will gladly assist you.  Subscribe and receive all published news and notices delivered via email straight to your inbox.

Water Quality Advisory Issued

December 11, 2025

The NORTH SHORE WATER UTILITY has issued a Water Quality Advisory.

This is a precautionary water quality advisory due to increased turbidy (cloudiness) as a result of increased precipitation. 

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Notice of Water Shut Off for Gagne Rd Customers Monday Dec 1, 2025

November 28, 2025

There will be a temporary water service interruption Monday December 1st for customers on Gagne Rd (house numbers 641,645,649,653,655,659,665,671 and 677 Hwy 3A).  Water will be shut off at...

Distribution system flushing update

June 25, 2025

Distribution system flushing will continue Thursday June 26th 9am to 12pm. Please restrict your water usage during this time.

Should you experience cloudiness, run your cold-water taps until the...

Notice of distribution system flushing

June 23, 2025

 

The North Shore Water Utility will be conducting a distribution system flush to prevent sediment buildup and to help maintain water quality.

Note that while service will not be interrupted, there...

Level 1 Water Conservation Measures

June 10, 2025

Summer is here!

For all customers of the North Shore Water Utility water conservation measures are now in affect. 
Level 1 Water Restrictions are as follows:

  • Lawn sprinkler or...

Water line repairs 541 Johnstone Rd

June 09, 2025

NSWU crews will be on site June 9 at 541Johnstone Rd. to conduct water line repairs.  Customers in the vacinity of 541 Johnstone Rd. including the school may experience low water pressure for...

Water Quality Advisory Rescinded

April 24, 2025

Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory issued on March 27,2025.

Ongoing, routine testing demonstrates that water quality is within the Canadian...

Water Quality Advisory Issued

March 27, 2025

The NORTH SHORE WATER UTILITY has issued a Water Quality Advisory.

This is a precautionary water quality advisory due to increased turbidy (cloudiness) as a result of warming temperatures,...

Water Service Restored to Parkview Rd Customers

January 16, 2025

Water service to Parkview Road NSWU customers has now been restored. The leak has been sucessfully repaired.

Should residents experience cloudiness, run your cold-water taps until the water runs...

Notice of temporary water shut off January 16,2025 for Parkview Rd Customers

January 15, 2025

There will be a temporary water service interruption Thursday January 16th for customers on Parkview Rd (house numbers 614, 620, 624, 633, 634, 639, 645 & 649).  Water will be shut off at...

Notice of Maintenance

August 06, 2024

On Thursday August 8th  the North Shore Water Utility will be conducting routine distribution system maintenance; exercising and testing isolation valves, as well as locating curb stops.

Customers my...

Update on Temporary water shut-off for Hwy3A & Bridgebay Rd Customers

July 08, 2024

UPDATE -The water main will be shut off for approximately 1-2 hours today, Monday July 8th from 10:00am to 12:00pm for an emergency water repair.

There will be a temporary water service...

Water Service to Hwy3A & Bridgebay Rd Customers Restored

July 08, 2024

Notice to BridgeBay Rd & Hwy 3A customers: the water line has been repaired. Note that there may be air in the system. Residents are asked to simply flush top-floor taps to release air if this...

Notice of Distribution System Flushing

June 26, 2024

The North Shore Water Utility will be conducting a distribution system flush to prevent sediment buildup and to help maintain water quality.

Note that while service will not be interrupted, there is...

Level 1 Water Conservation Notice

June 07, 2024

Summer is here!
For all customers of the North Shore Water Utility water conservation measures are now in affect. 
Level 1 Water Restrictions are as follows:

  • Lawn sprinkler or...

Infrastructure locating June 3-7, 2024

May 30, 2024

Throughout the week of June 3-June 7, 2024, North Shore Water Utility representatives will be locating distribution system infrastructure in the service area. This will be ocurring M-F during...

Water Quality Advisory Rescinded

May 21, 2024

Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory issued on April 2, 2024.

Ongoing, routine testing demonstrates that water quality is within the Canadian...

Water Quality Advisory Issued

April 02, 2024

The NORTH SHORE WATER UTILITY has issued a Water Quality Advisory.

This is a precautionary water quality advisory due to increased turbidy (cloudiness) as a result of warming temperatures and rapid...

Water Quality Advisory Rescinded

February 14, 2024

Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory that was issued on January 29,2024.

Ongoing, routine testing demonstrates that water quality is within...

Water Quality Advisory Issued

January 29, 2024

The NORTH SHORE WATER UTILITY has issued a Water Quality Advisory.

This is a precautionary water quality advisory due to increased turbidy (cloudiness) as a result of warming temperatures and rapid...

Level 1 Water Restrictions

August 15, 2023

For all customers of the North Shore Water Utility watering restrictions are now in affect.  
Level 1 Water Restrictions are as follows:

  • Lawn sprinkler or irrigation watering is only...

NSWU Water Main Flushing Notice

June 23, 2023

The North Shore Water Utility will be conducting a distribution system flush to prevent sediment buildup and to help maintain water quality.

Note that while service will not be interrupted, there is...

Notice of temporary water shut off June 16, 2023 for customers on Hwy3A

June 15, 2023

There will be a temporary water service interruption Friday June 16th for NSWU customers on Hwy 3A past Main Jet.  Water will be shut off from 8:00am to 1:00pm.
Should residents experience cloudiness...

Notice of Flushing

June 06, 2023

The North Shore Water Utility will be conducting a distribution system flush to prevent sediment buildup and to help maintain water quality.

Note that while service will not be interrupted, there is...

Water Quality Advisory Rescinded

May 31, 2023

Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory issued March 21, 2023.

Ongoing, routine testing demonstrates that water quality is within the Canadian...

Water Quality Advisory Issued

March 21, 2023

The NORTH SHORE WATER UTILITY has issued a Water Quality Advisory.

This is a precautionary water quality advisory due to increased turbidy (cloudiness) as a result of warming temperatures and rapid...

Notice of Water Main Repair Valhalla Rd/Jorgensen Rd.

November 22, 2022

NSWU crews will be on site Nov 23-25 in the vacinity of Jorgenson Rd. and Valhalla Rd to conduct work on the water main. Residents in the vacinity will be verbally notified by crews of short term...

Notice of Repair Work Valhalla Rd/Jorgensen Rd.

November 15, 2022

NSWU crews will be on site Nov 15-20 in the vacinity of Jorgenson Rd. and Valhalla Rd. A hydrovac truck will be utilized, for work on the water main. This work is anticipated to take 1-2 days....

NSWU Notice of Leak Repair Work

July 22, 2022

NSWU crews are aware of and have been working on a water leak in the vicinity of 549 Jonhstone Rd. To complete the work NSWU will be coordinating with the home owner and highways to repair the leak...

Level 1 Water Conservation Notice

July 21, 2022

Summer is here!
For all customers of the North Shore Water Utility water conservation measures are now in affect. 
Level 1 Water Restrictions are as follows:

  • Lawn sprinkler or...

Water Quality Advisory

June 13, 2022

The NORTH SHORE WATER UTILITY has issued a Water Quality Advisory.

This is a precautionary water quality advisory due to increased turbidy (cloudiness) as a result of warming temperatures and rapid...

NSWU Rate Increase

April 01, 2022

To Our Valued Customers,

The North Shore Water Utility Ltd. (NSWU) applied to the Comptroller of Water Rights for a rate increase to come into effect January 2022. NSWU followed the formal...

NSWU Water Main Repairs March 31, 2022

March 29, 2022

The North Shore Utility will be conducting work on Thursday March 31, 2022 as follows:
1. Sutherland Drive Leak Repair
A water main leak will be repaired on Sutherland Drive.  Water may be...

Notice of Application for Rate Increase

December 17, 2021

To Our Valued Customers,

The North Shore Water Utility Ltd. (NSWU) has applied to the Comptroller of Water Rights for a rate increase to come into effect January 2022. The notice is part of the...

Water Quality Advisory Rescinded

July 16, 2021

Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory.

Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water...

Level 1 Water Conservation Notice

June 27, 2021

For all customers of the North Shore Water Utility water conservation measures are now in affect. 
Level 1 Water Restrictions are as follows:

  • Lawn sprinkler or irrigation watering is...

Water Quality Advisory

March 16, 2021

The NORTH SHORE WATER UTILITY has issued a Water Quality Advisory.

This is a precautionary water quality advisory due to increased turbidy (cloudiness) as a result of warming temperatures and rapid...

NSWU Water Main Flushing Notice

October 23, 2020

The North Shore Water Utility will be conducting a distribution system flush to prevent sediment buildup and to help maintain water quality.

Note that while service will not be interrupted, there is...

Water Quality Advisory Rescinded

July 16, 2020

Effective Immediately, the North Shore Water Utility has rescinded the Water Quality Advisory.

Ongoing, routine testing demonstrates that water quality is within the Canadian Drinking Water...

North Shore Water Utility Response to COVID-19

March 23, 2020

To Our Valued Clients,

Due to the recent events that are taking place around the world and in our community regarding the outbreak of COVID-19, AquaDiversities Waterworks Inc. wanted to take...

Water Quality Advisory (WQA)

March 03, 2020

The NORTH SHORE WATER UTILITY has issued a Water Quality Advisory.

This is a precautionary water quality advisory due to increased turbidy (cloudiness) as a result of warming temperatures and rapid...

Water Conservation Notice

July 22, 2019

Summer is here! The North Shore Water Utility is reminding all residents to conserve water. Level 1 Water Restrictions are now in effect. 

Level 1 Water Restrictions are typically in effect from...

New! Pay your water bill by E-Transfer

April 16, 2019

The North Shore Water Utility is now pleased to offer customers the convenience of e-transfer as a payment option. 

E-trasfer payments can be made to [email protected] 

Water Quality Advisory

March 15, 2019

The NORTH SHORE WATER UTILITY has issued a Water Quality Advisory.

This is a precautionary water quality advisory due to increased turbidy (cloudiness) as a result of warming temperatures and rapid...

Water Conservation Notice

July 12, 2018

Summer is here! The North Shore Water Utility is reminding water users to conserve water. 

Level 1 Water Restrictions are in effect from June 1st to September 30th annually regardless of seasonal...

Water Conservation Notice

June 29, 2017

Summer is here! The North Shore Water Utility is reminding water users to conserve water. 

Level 1 Water Restrictions are in effect from June 1st to September 30th annually regardless of seasonal...

Valve Mapping 2016

June 23, 2016

The North Shore Water Utility is currently updating updating water system maps with the locations of shutoff valves for individulal residences. In order to do so, staff may need accees to the water...

Low Stream Flow Advisory for the Kootenay-Columbia Region

August 28, 2015

Rivers in Southeast BC are currently experiencing low or very low stream flow conditions for this time of year. This winter produced a below normal snowpack throughout much of our region, and we have...

Columbia Basin Trust - Water Smart Initiatives

June 26, 2015

The Columbia Basin Trust has sent out a newsletter regarding Water Smart initiatives for Basin communities. To view newsletter and learn more about these intiatives, please click on the lick below. 

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